What Are The Top Questions to Ask to Your Office Cleaning Rework Agen…
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When selecting or reassessing your office cleaning agency, asking the right questions is crucial to ensure the service aligns with your business's cleanliness standards, health and safety regulations, and overall professional expectations. Here are the top questions to ask your office cleaning rework (or re-evaluation) agency, organized by key categories:
1. Company Credentials & Experience
How long have you been in the office cleaning industry?
Are you fully licensed, bonded, and insured?
Can you provide references or testimonials from current office clients?
Do you have experience with businesses in our industry or of similar size?
2. Services Offered
What cleaning services are included in your standard contract?
Do you offer specialized services (e.g., carpet cleaning, window washing, sanitization)?
How frequently can you service our office?
Do you offer green or eco-friendly cleaning solutions?
Are your cleaning products safe for people with allergies or sensitivities?
3. Customization & Flexibility
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Can the cleaning schedule be customized to our business hours?
Are you able to adjust your services as our needs change?
How do you handle special one-off cleaning requests?
4. Staffing & Training
What is your process for hiring and vetting cleaning staff?
Do your employees receive training in commercial cleaning, safety, and confidentiality?
Will we have the same cleaning team each time?
How do you handle staffing issues, such as call-outs or turnover?
5. Quality Control & Accountability
How do you ensure consistent cleaning quality?
Is there a supervisor or manager assigned to monitor service?
What process do you follow for feedback or complaints?
Do you conduct regular inspections or client check-ins?
6. Health, Safety & Compliance
Are you up-to-date with OSHA and local health regulations?
How do you handle hazardous materials or biohazard cleanup if needed?
What protocols do you have in place for infection control (e.g., COVID-19)?
7. Contracts, Pricing & Transparency
What is included in your pricing structure?
Are there any hidden fees or charges?
Do you offer month-to-month agreements or only long-term contracts?
What is the cancellation policy?
8. Communication & Support
Who will be our main point of contact?
How can we reach you in case of an emergency or after-hours issue?
Do you use any communication or reporting tools for tracking tasks and incidents?
9. Sustainability Practices
Do you use environmentally friendly cleaning products?
Are your practices aligned with LEED or other sustainability certifications?
Do you help clients meet sustainability goals or guidelines?
10. Results & Performance
How do you measure the effectiveness of your cleaning services?
Can you provide reports or documentation for audits or inspections?
What guarantees or service-level agreements (SLAs) do you offer?
Asking these questions can help you thoroughly evaluate or rework your office cleaning agency’s role in your operations, ensuring they meet both your current and future needs.
1. Company Credentials & Experience
How long have you been in the office cleaning industry?
Are you fully licensed, bonded, and insured?
Can you provide references or testimonials from current office clients?
Do you have experience with businesses in our industry or of similar size?
2. Services Offered
What cleaning services are included in your standard contract?
Do you offer specialized services (e.g., carpet cleaning, window washing, sanitization)?
How frequently can you service our office?
Do you offer green or eco-friendly cleaning solutions?
Are your cleaning products safe for people with allergies or sensitivities?
3. Customization & Flexibility
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Can the cleaning schedule be customized to our business hours?
Are you able to adjust your services as our needs change?
How do you handle special one-off cleaning requests?
4. Staffing & Training
What is your process for hiring and vetting cleaning staff?
Do your employees receive training in commercial cleaning, safety, and confidentiality?
Will we have the same cleaning team each time?
How do you handle staffing issues, such as call-outs or turnover?
5. Quality Control & Accountability
How do you ensure consistent cleaning quality?
Is there a supervisor or manager assigned to monitor service?
What process do you follow for feedback or complaints?
Do you conduct regular inspections or client check-ins?
6. Health, Safety & Compliance
Are you up-to-date with OSHA and local health regulations?
How do you handle hazardous materials or biohazard cleanup if needed?
What protocols do you have in place for infection control (e.g., COVID-19)?
7. Contracts, Pricing & Transparency
What is included in your pricing structure?
Are there any hidden fees or charges?
Do you offer month-to-month agreements or only long-term contracts?
What is the cancellation policy?
8. Communication & Support
Who will be our main point of contact?
How can we reach you in case of an emergency or after-hours issue?
Do you use any communication or reporting tools for tracking tasks and incidents?
9. Sustainability Practices
Do you use environmentally friendly cleaning products?
Are your practices aligned with LEED or other sustainability certifications?
Do you help clients meet sustainability goals or guidelines?
10. Results & Performance
How do you measure the effectiveness of your cleaning services?
Can you provide reports or documentation for audits or inspections?
What guarantees or service-level agreements (SLAs) do you offer?
Asking these questions can help you thoroughly evaluate or rework your office cleaning agency’s role in your operations, ensuring they meet both your current and future needs.
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